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Technical Support
sybase.public.sqlanywhere.general sybase.public.sqlanywhere.general
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#1
 
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Technical Support -
08-10-2009
, 08:46 AM
#2
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Hi there, We do not have a technical support contract (we are using the developer edition). With the mirroring issues we are having, I cannot recommend purchasing the software, so is there another way we can get technical support to look at the problems we are having? Thank you. |
#3
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Support is a billed-for service in one form or another. You can purchase a support plan or pay for each case as you go. In either case you need to contact customer service to set either of those up. In North America customer service is available by phone at 1-800-8SYBASE. In other regions contact the local number list on this web page http://www.sybase.com/contact_us/support http://www.sybase.com/support/aboutsupport/guide "FalseDawn" <falsedawn (AT) hotmail (DOT) com> wrote in message news:5p80855codtdpehg2gebubekqvfsmh28l6 (AT) 4ax (DOT) com... Hi there, We do not have a technical support contract (we are using the developer edition). With the mirroring issues we are having, I cannot recommend purchasing the software, so is there another way we can get technical support to look at the problems we are having? Thank you. |
#4
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Interesting. Not only have I (and many others) spent months doing what seems like "beta testing" for Sybase, now we have to pay to get resolutions? /cynical mode On 10 Aug 2009 07:03:23 -0700, "Nick Elson [Sybase iAnywhere]" @nick@.@elson@@sybase@.@com@> wrote: Support is a billed-for service in one form or another. You can purchase a support plan or pay for each case as you go. In either case you need to contact customer service to set either of those up. In North America customer service is available by phone at 1-800-8SYBASE. In other regions contact the local number list on this web page http://www.sybase.com/contact_us/support http://www.sybase.com/support/aboutsupport/guide "FalseDawn" <falsedawn (AT) hotmail (DOT) com> wrote in message news:5p80855codtdpehg2gebubekqvfsmh28l6 (AT) 4ax (DOT) com... Hi there, We do not have a technical support contract (we are using the developer edition). With the mirroring issues we are having, I cannot recommend purchasing the software, so is there another way we can get technical support to look at the problems we are having? Thank you. |
#5
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To "Submit Bug Reports" you may use http://case-express.sybase.com (free of charge). HTH Reimer FalseDawn wrote: Interesting. Not only have I (and many others) spent months doing what seems like "beta testing" for Sybase, now we have to pay to get resolutions? /cynical mode On 10 Aug 2009 07:03:23 -0700, "Nick Elson [Sybase iAnywhere]" @nick@.@elson@@sybase@.@com@> wrote: Support is a billed-for service in one form or another. You can purchase a support plan or pay for each case as you go. In either case you need to contact customer service to set either of those up. In North America customer service is available by phone at 1-800-8SYBASE. In other regions contact the local number list on this web page http://www.sybase.com/contact_us/support http://www.sybase.com/support/aboutsupport/guide "FalseDawn" <falsedawn (AT) hotmail (DOT) com> wrote in message news:5p80855codtdpehg2gebubekqvfsmh28l6 (AT) 4ax (DOT) com... Hi there, We do not have a technical support contract (we are using the developer edition). With the mirroring issues we are having, I cannot recommend purchasing the software, so is there another way we can get technical support to look at the problems we are having? Thank you. |
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