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Hello All, We have outsourced much or our IT department to a large service provider who is managing our NT/Netware environment and our network infrastructure (routers, switches, etc.). They are using an enterprise management system to gather snmp traps and alerts and other info in order to identify problems before we do. Unfortunately, all of their focus appears to be on the infrastructure and operating systems and none (or at least not significant) on the database component of our IT. Our SQL servers still fall over when they run out of disk space and queries get slow and we are pretty much left to our own devices. If we have a serious problem, they will work on it, but they don't seem to have the tools or procedures to actively manage our database environment. Recently I have been talking to outsourcing companies that specialize in database management. They seem to be positioning themselves to augment our primary outsource service provider. Some work with all flavors (www.saabconsulting.com) and some are specialists in SQL Server (which is attractive to us) like www.qameo.com . When we outsourced, we really cut back on staff with the expectation that there would be less to do. That is certainly true on the infrastructure side, but my DB guys have just as much work with fewer of them. I'd love to outsource all the routine admin stuff and monitoring as well as have an outsourcer who could handle overflow and help us on the tougher stuff so this sounds like a good idea, but I don't have any experience with any of these specialty outsourcing companies. I'd be interested in experiences of others or recommendations. Thanks,. Dean |
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