Microsoft offers the Microsoft Operations Framework (MOF)
(http://www.microsoft.com/technet/pro.../operate/opsgu
ide/sqlops1.asp) which in turn is based on the ITIL
(http://www.ogc.gov.uk/index.asp?id=2261) set of best practices.

HTH,
g.
--
http://www.sqlskunkworks.com

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