Hi Alan/All,
Quote:
You try to find out by asking 'end users' what they want to find
out about, what queries they want to run. Often, of course, they
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do not know, so it has to be trial and error. You give them some
data and let them start, then they ask for more or different data,
and so it goes on.
Just my 2 cents worth.......
We stopped approaching DWs like this around 1993. And 12 years is a
long time in the IT industry....
Experience has shown us that asking the business users what they want
will almost certainly lead to poor results.
Why?
1. they don't konw what they want and tell you. That leads no-where.
2. They don't know what they want and the do not want to tell you so
they tell you they want 'everything and they will sort out what they
need.'
A 'trial and error' approach to building DWs is expensive and
slow.....it can also be frustrating for all involved...
As early as 1993 some folks were working on developing techniques to
determine what it was that was needed by the business. I wrote an
article about some of these techniques years ago. You can read it here.
http://www.intelligententerprise.com...questid=276869
The more complete article is in my newsletters download.
Experience tells us that if we use people on BI projects who span the
divide of understanding the business while being able to deliver
any/all components of the IT side of the project we can deliver
remarkably valuable projects....even if the industry is new to the
consultant...
A while ago I played the Business Consultant role for an air cargo
company. I had never done air cargo before but using these styles of
techniques we were able to interview about 20 business managers in 2
weeks and took another week to prepare the outline of the requirements
for the next 12-24 months.....we then built a prototype and showed it
to the business managers......they were amazed that we seemed to 'know
what it was they needed' without ever directly asking them.
These techniques have evolved over the last 10 years to the point now
where we are able to develop extremely valauble BI Systems with not a
lot of input from the business managers....nowadays, experienced BI
consultants have a whole raft of 'things to do' and the real question
for the business is 'in which order do you want to approach this list'.
Anyone doing a BI project today starting from asking the business what
they want is limiting the value that could possibly be derived from the
project...
LIke I said....just my 2 cents worth.
Best Regards
Peter Nolan
www.peternolan.com