FPW 2.6 Printing problems...

#1

Hi -

We have a FPW 2.6 application. When a customer decides to change to a new
printer, I know we will be getting some support calls. Invariably the system
would not print to the new printer. It will just sit there. ... no error
messages ... nothing. Most of the time we have solved this problem by
modifying the printer property to bypass the spooling and 'print directly to
printer'. This works. I fail to understand what is going on. Any ideas?
Another question, is there anything we can do at the application level so that
we dont get this support calls...?

Thanks in advance...

Shah

#2

Shah,
Unless your users are running Windows 3.x, you might want to upgrade the application to VFP 8.0 - it's a much better fit to the current OSs and printers.

Rick

"ShahJagat" <shahjagat (AT) aol (DOT) com> wrote

Quote:

Hi -

We have a FPW 2.6 application. When a customer decides to change to a new
printer, I know we will be getting some support calls. Invariably the system
would not print to the new printer. It will just sit there. ... no error
messages ... nothing. Most of the time we have solved this problem by
modifying the printer property to bypass the spooling and 'print directly to
printer'. This works. I fail to understand what is going on. Any ideas?
Another question, is there anything we can do at the application level so that
we dont get this support calls...?

Thanks in advance...

Shah

#3

how are you setting the printer in FPW?
what do yo mean "change printer" ?

On 16 Dec 2003 18:34:42 GMT, shahjagat (AT) aol (DOT) com (ShahJagat) wrote:

Quote:

Hi -

We have a FPW 2.6 application. When a customer decides to change to a new
printer, I know we will be getting some support calls. Invariably the system
would not print to the new printer. It will just sit there. ... no error
messages ... nothing. Most of the time we have solved this problem by
modifying the printer property to bypass the spooling and 'print directly to
printer'. This works. I fail to understand what is going on. Any ideas?
Another question, is there anything we can do at the application level so that
we dont get this support calls...?

Thanks in advance...

Shah

---
Remove x's to send.

#4

"ShahJagat" <shahjagat (AT) aol (DOT) com> schrieb im Newsbeitrag
news:20031216133442.04241.00001116 (AT) mb-m29 (DOT) aol.com...

Quote:

Hi -

We have a FPW 2.6 application. When a customer decides to change to a new
printer, I know we will be getting some support calls. Invariably the
system
would not print to the new printer. It will just sit there. ... no error
messages ... nothing. Most of the time we have solved this problem by
modifying the printer property to bypass the spooling and 'print directly
to
printer'. This works. I fail to understand what is going on. Any ideas?
Another question, is there anything we can do at the application level so
that
we dont get this support calls...?

Thanks in advance...

Shah

I think it's not anything wrong with app. Your client probably still have
old printer in settings like Default printer. Tell him to uninstall old
drivers
and set new printer to Default state.
Anyway it's obviosly something wrong with your client
not app

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FPW 2.6 Printing problems...

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FPW 2.6 Printing problems... - 12-16-2003 , 12:34 PM

Re: FPW 2.6 Printing problems... - 12-16-2003 , 02:15 PM

Re: FPW 2.6 Printing problems... - 12-16-2003 , 02:39 PM

Re: FPW 2.6 Printing problems... - 12-17-2003 , 11:55 AM