Hi,

Has anybody experience with a system where a customer can dial a
number and enter data (e.g. custnmo, qty/SKU#) to place a order? I
have NO idea what type of interface/hardware to search for.

Any idea would be appreciated!
We have a HP Unix with Universe system.

Regards,

Frans

In article <tteks1pi2vnokakp8ng03s3thsudd0rgcd (AT) 4ax (DOT) com>, Frans Utt <>
says...

See: http://209.51.151.50/cgi-bin/motronstore.cgi?
search=yes&keywords=tc-1

This might do what you need

Frans Utt wrote:
Interesting inquiry Frans. I've been interested in this for a while
but haven't done anything with it yet either due to lack of demand.
Here are some notes to get you started. I'll be happy to help with
your research and/or implement a solution with you.

Doing this properly without wasting a lot of time and angering your
audience is as important as the choice of tools. Be absolutely
certain that you map out how your system is going to work. Run the
design through usability tests before you buy tools or write any code.
Learn from the mistakes of others and remember the experience that all
of us have had with some company that done this poorly.

Terms:
DTMF=Dual Tone Multi-Frequency = keyed entry = touch-tone
VRU=Voice Response Unit
IVR=Interactive Voice Response
TAPI=Telephony API
CTI=Computer/Telephone Integration
VXML = Voice XML
SALT=Speech Application Language Tags

Many companies are starting to replace their DTMF applications with
speech recognition, so if you do any searching you'll find discussions
involving both. Studies seem to indicate that "replacement" isn't a
good idea but adding SR to an existing DTMF service is better.

While a lot of products and technologies like IVR and SALT use the
terms Voice and Speech, these same technologies also process keyed
entry. You'll also find tools and apps categorized under Call Center
software.

Here are links for related info to get you started with DTMF or speech
apps. I've selected all of these for their potential to help
integrate telephony with MV apps. I've wrapped URLs in <> marks to
keep them from getting broken up by some news/mail readers, but some
of you will need to stitch them back together.

Products/companies that faciliate phone input to apps:
http://voicegenie.com/
http://www.sunny-beach.net/
http://www.optimsys.cz/
<http://www.cisco.com/en/US/netsol/ns340/ns394/ns165/ns268/networking_solutions_package.html>

Microsoft Speech Server:
<http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnanchor/html/netspeechanchor.asp>
Be sure to look though all items in left-hand navigation bar. You'll
also find this there:
<http://msdn.microsoft.com/library/default.asp?url=/library/en-us/SASDK_GetStarted/html/Sample_DC_DTMF.asp>

Java Telephony API / JTAPI:
http://java.sun.com/products/jtapi/

VoiceXML with DTMF:
Think about this carefully, it's not just voice for browsers, it's
using XML to script voice/DTMF I/O from a phone too.
<http://publib.boulder.ibm.com/infocenter/pvcvoice/51x/index.jsp?topic=/com.ibm.voicetools.sed.editor.doc/tvxaddtmf.html>
<https://studio.tellme.com/library2/code/ex-102/> Take a look at the
Tellme offerings.
<http://www.larson-tech.com/SALT/ReadMeFirst.html> Lots of links to
samples and apps.
<http://www.pcquest.com/content/coding/103020703.asp> good
fundamentals info

Articles:
<http://www.findarticles.com/p/articles/mi_qa3701/is_200305/ai_n9246437>
<http://www.usatoday.com/usatonline/20030926/5537639s.htm>
<http://www.awprofessional.com/articles/article.asp?p=378965&rl=1>
<http://www.vanguard.net/DocLib_Docs/TT_ASR_Tips_EC_0501.pdf>
<http://www.vanguard.net/DocLib_Docs/ASR_%20Money_Maker_or_Pit_JA_051024.pdf>
<http://www.amanet.org/books/catalog/0814472567_ch.htm> Lot of great
statistics and other info
http://www.cconvergence.com/ - used to be computertelephony.com, lots
of white papers, articles, etc

I hope that's good for a start.

T
TG@ remember.the.R.is.for.Research.atNebula-RnD.com

Brigham Young University - which at least used to be a decent Pick shop in
some areas, had it working for years - also CSC has an interface with the
MHC Healthcare package - Universe based
"Tony Gravagno" <g6q3x9lu53001 (AT) sneakemail (DOT) com.invalid> wrote