Does anyone happen to know the correct response to the mvBase SEL-
RESTORE prompts
Account
Dict
File

when you want to sell restore from a specific data section?

ie restore "item" from file EDI.FILES,RAW

It's been a while, so I had to check the documentation:

SEL-RESTORE EDI.FILES,RAW item

The prompts then relate to the location of the file you want to restore
from on the tape (virtual or physical):

Account: SOMEACCOUNT
Dict: EDI.FILES.OLD
File: PROCESSED

Or, if you are restoring from the same file as you want to load into:

Account: SOMEACCOUNT
Dict: EDI.FILES
File: RAW

HTH,

Brian

On 19/11/2010 18:11, George Smith wrote:

Thanks for the response - and confirming what I thought was proper.
This was a (very knowledgeable) remote customer doing this on a single
user laptop I can't "see", so I suspect some miscommunication.

On Nov 19, 1:45*pm, Brian Speirs <bs... (AT) btinternet (DOT) com> wrote:

That wouldn't impede them from offering you more concrete documentation
of the problem; one can do
copy to the windows text clipboard
with most windows platform terminal emulator clients {and even the
humble windows telnet client, but it is on the hidden menu "EDIT"}.
Then they can open a new text document or email message
and paste from the clipboard to get that screen dump to you.

Failing that, they can do control-printscreen and it quietly does a graphics
snapshot of the whole windows desktop. Then have them open a
new rich text document {or just open WordPad}
and in it do menu choice "Special Paste" to put the snapshot
in the doc. Have them then save and exit the document, and
email it to you. {I never tested this on windows 7, though...}

And if you meant their laptop is running the database, and offers a telnet
localhost user interface, then have them download putty to the laptop and
then use it to ssh in to an ssh server on your campus, also adjusting putty
to request port forwarding, and then you can telnet back
along that pipeline to their laptop. You'd be the 'single user' at that point.
If you do not own such a server, perhaps one of the regular contributors
here would offer that as a commercial service; then you'd Both ssh in to
that third-party server; you would then telnet localhost 1234
{or whatever} at the # or $ prompt to get logged in to their laptop database.

On Nov 22, 11:12*am, "Frank Winans" <fwin... (AT) sbcglobal (DOT) net> wrote:
Have you guys ever heard of Go-To-Assist... it's a great
(indispensable) tool for support.

You can SEE their PC/Laptop/etc. and see exactly what they see... and
you have full mouse control... and keyboard control.

David

b) does it rely on third-party servers that may be gone some day}

but was met with a page requesting some {rather full} contact info,
as in 'how to spam your phone, mail, email'.

I pass. I'd rather rely on free software that will work fine until I migrate to
some future windows release it doesn't support.

I know d3 tech support uses the webex service;
I've also heard mention of the service called gotomypc...
the [google cached copy of] the wiki page for gotomypc says it is run
by citrix online, and I also saw citrix in the go-to-assist web site.

David wrote:
I've been using GoToMyPC for years to do remote installation, demos,
and support. A good percentage of our clients have purchased their
own licenses after seeing how it's used. Dang, I wish I could have
received a commission for those referrals...

For systems where I need access without someone present on the other
end, I use LogMeIn. On one hand I'll say it works great, and the free
version does permit about 80% of what I need. On the other hand there
have been some pesky bugs in there for a couple years now and I'm
disappointed that the company hasn't fixed these obvious issues. I'd
still recommend them.

T