On 03/05/2010 02:40 PM, Ross Ferris wrote:
Plus it's the weekend and Australia are playing New Zealand, and
the pesky Black Caps have managed to spoil an unbeaten summer for
the Baggy Green. So have a couple of beers, put your feet up and
forget all about computers.
--
Cheers, SDM -- a 21st Century Schizoid Man
Systems Theory project website: http://systemstheory.net
find us on MySpace, GarageBand, Reverb Nation, Last FM, CDBaby
free MP3s of Systems Theory, Mike Dickson & Greg Amov music at
http://mikedickson.org.uk

matt wrote:
Each version of D3 is certified to work on a certain version (or versions)
of RedHat.

You can't simply take some of "Column A" and some of "Column B" - it just
doesn't work.

To illustrate, I had a D3 client that didn't want to pay RedHat for the
underlying O/S. They wanted to go with CentOS instead.

It should have worked, but it didn't. There were subtle differences which
stopped things working.

Raining Data, (as they were at the time), were helpful, but the point came
where they had to say, (and I agreed with them), "Look, this is an
unsupported release. Try it again on RedHat and if you still have the
problem call us back."

Repeated everything replacing CentOS with the correct version of RedHat and
it worked.

Additionally, assuming you do get this working. You're still going to need
to activate and for that you need Tiger Logic.

Elsewhere in the thread, Mandi from TL UK has asked you to give them a call
and they'll see how they can help you.

Since whatever you do is ultimately going to require working with TL, (even
if to do nothing more than obtain an activation code), I suggest it would be
in your best interests to contact them sooner rather than later.


I've performed several D3 ProPlus to D3/Linux upgrades. They all went
without a hitch.

I can't guarantee that will be the case for you, but you're in the best
place to ask questions if something does go wrong.


You mention things would be "far easier" if they could just reload onto new
hardware and off they go.

Easier for whom, exactly?

With the greatest of respect, you started this thread with the words, "I
have a customer..." and I think you're confusing your objections to TL's
pricing policy with your client's needs.

They've had a system which has worked for a number of years. They had the
option of paying each year for TL support, they chose not to. A consequence
of that is that when something does go wrong, it is more expensive for them
to get back "in" with TL.

Think of the TL support like an insurance policy. Your customer
"self-insured" for the last [x] number of years. They now have a claim and
no insurance in place. They must therefore meet the entire cost of the
claim themselves - such is the nature of self-insuring.

Your client has no doubt saved more than it would have cost to keep their
maintenance with TL current, so they should count it as a "win" and start
the clock again.

TL insist that as part of upgrading, they must take out the first year's
"insurance". Unfortunately, there's nothing you or your client can do about
that requirement. At the end of the year, they can choose whether or not to
take another year's "insurance" or to "self-insure".

I don't know what hassle you're expecting having to go through a TL VAR?
I'm a TL VAR myself and if you're based in the UK or Ireland, I'll be happy
to do whatever I can to assist you.

I hope you get this sorted.

With Kindest Regards

Mike Wooding

Mandi wrote:

Mandi

Excellent to see a post from somebody at TL in CDP. Even better that it is
in this thread and is offering help to a client in distress.

This fits with TL's new stance of "We're listening and responding" as
evidenced at the recent conference.

Congrats to all at TL.

Regards

Mike

I know this thread is getting long, but I have more to say.

We cannot assume that the client won't spend money. In this case,
proplus only supports old hardware. It may not even be possible to
find a hard drive it will recognize.

Businesses are constantly paying for the latest version of Office, or
new PCs every three years.

If they have gone years without paying any licensing or support, they
can afford an investment now.

If the $500 license is too much, then get on the phone and get some
other bids. Most other MV companies have predatory pricing and would
love to pick up some new customers. You might be able to use this
leverage with Tiger Logic.

I've found TL to be very happy to get old clients back in the fold.

In this case Matt has a responsibility to tell the client the truth.
Put it in writing, cause when it hits the fan, and they can't run
their business, someone will pay.