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  #1  
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joel garry
 
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Default Where's Cartman when you need him. - 02-16-2011 , 01:49 PM






Just got a call from some Oracle customer rep with a difficult Indian
accent, telling me support prices will increase 10% for those who
don't upgrade to 11g by end of support. I transferred him to boss,
who asked him when, and he didn't know. (I think it's July).

Man, what a job that must be, pissing off customers and trying to get
more money out of them. I need a cartoon character to kick him in the
nuts.

jg
--
@home.com is bogus.
http://searchoracle.techtarget.com/n...me-an-oxymoron

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  #2  
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Noons
 
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Default Re: Where's Cartman when you need him. - 02-16-2011 , 04:46 PM






On Feb 17, 6:49*am, joel garry <joel-ga... (AT) home (DOT) com> wrote:
Quote:
Just got a call from some Oracle customer rep with a difficult Indian
accent, telling me support prices will increase 10% for those who
don't upgrade to 11g by end of support. *I transferred him to boss,
who asked him when, and he didn't know. *(I think it's July).

Man, what a job that must be, pissing off customers and trying to get
more money out of them. *I need a cartoon character to kick him in the
nuts.

I'm amazed Computerworld and others haven't picked on that one either.
It just goes to show how much of the "press" is simply bought,
nowadays.

Now not only we pay through the nose for the licence but if we don't
spend a fortune in regular upgrades, we get charged more. Time to
check other db makers, I reckon...

And before the usual idiocy about using grid or oem to do "auto-
upgrades" starts, for the umpteenth time: the problem is NOT the
upgrade (or install) process itself! It never was.

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  #3  
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The Boss
 
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Default Re: Where's Cartman when you need him. - 02-16-2011 , 05:24 PM



On Feb 16, 8:49*pm, joel garry <joel-ga... (AT) home (DOT) com> wrote:
Quote:
Just got a call from some Oracle customer rep with a difficult Indian
accent, telling me support prices will increase 10% for those who
don't upgrade to 11g by end of support. *I transferred him to boss,
who asked him when, and he didn't know. *(I think it's July).

Man, what a job that must be, pissing off customers and trying to get
more money out of them. *I need a cartoon character to kick him in the
nuts.

Maybe not exactly what you're after, but funny nevertheless:

http://forums.windrivers.com/showthread.php?t=55057
http://dilbert.com/strips/comic/2007-09-13/
http://dilbert.com/strips/comic/2008-09-22/
http://dilbert.com/strips/comic/2009-12-05/
http://dilbert.com/strips/comic/2010-05-15/

--
Jeroen

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  #4  
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The Boss
 
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Default Re: Where's Cartman when you need him. - 02-16-2011 , 05:26 PM



On Feb 16, 11:46*pm, Noons <wizofo... (AT) gmail (DOT) com> wrote:
Quote:
On Feb 17, 6:49*am, joel garry <joel-ga... (AT) home (DOT) com> wrote:

Just got a call from some Oracle customer rep with a difficult Indian
accent, telling me support prices will increase 10% for those who
don't upgrade to 11g by end of support. *I transferred him to boss,
who asked him when, and he didn't know. *(I think it's July).

Man, what a job that must be, pissing off customers and trying to get
more money out of them. *I need a cartoon character to kick him in the
nuts.

I'm amazed Computerworld and others haven't picked on that one either.
It just goes to show how much of the "press" *is simply bought,
nowadays.

Now not only we pay through the nose for the licence but if we don't
spend a fortune in regular upgrades, we get charged more. *Time to
check other db makers, I reckon...
It seems DB2 has a nice "Oracle Compatibility" feature...
<d&r>

Quote:
And before the usual idiocy about using grid or oem to do "auto-
upgrades" starts, for the umpteenth time: the problem is NOT the
upgrade (or install) process itself! *It never was.
This one seems more or less appropriate here:
http://dilbert.com/strips/comic/2006-06-15/

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  #5  
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Noons
 
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Default Re: Where's Cartman when you need him. - 02-16-2011 , 09:45 PM



On Feb 17, 10:26*am, The Boss <nlt... (AT) baasbovenbaas (DOT) demon.nl> wrote:

Quote:
It seems DB2 has a nice "Oracle Compatibility" feature...
d&r
Not the first time it gets mentioned around here and not by me. Local
Satan rep better watch out, rather than waste his time trying to
"remove" me: as usual in that organisation, the wrong target at the
wrong time...


Quote:
This one seems more or less appropriate here:http://dilbert.com/strips/comic/2006-06-15/
LOL! Precious!

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  #6  
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John Hurley
 
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Default Re: Where's Cartman when you need him. - 02-17-2011 , 11:35 AM



Joel:

# Just got a call from some Oracle customer rep with a difficult
Indian accent, telling me support prices will increase 10% for those
who don't upgrade to 11g by end of support. *I transferred him to
boss, who asked him when, and he didn't know. *(I think it's July).

Sorry I am not understanding exactly Joel.

Are you guys running on some version of Oracle that will go off
official support and still needing to stay supported?

Usually one just patches older systems up to the terminal software
release if you are not going to migrate to a still supported version
( like 9.2.0.8 I think or ( eventually I guess ) 10.2.0.5 ? ).

Oracle publishes all the dates etc pretty far in advance for this area
so is there some recent change in policy and/or change in support
dates that you are referring to?

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  #7  
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joel garry
 
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Default Re: Where's Cartman when you need him. - 02-17-2011 , 12:32 PM



On Feb 17, 9:35*am, John Hurley <hurleyjo... (AT) yahoo (DOT) com> wrote:
Quote:
Joel:

# Just got a call from some Oracle customer rep with a difficult
Indian accent, telling me support prices will increase 10% for those
who don't upgrade to 11g by end of support. *I transferred him to
boss, who asked him when, and he didn't know. *(I think it's July).

Sorry I am not understanding exactly Joel.

Are you guys running on some version of Oracle that will go off
official support and still needing to stay supported?

Usually one just patches older systems up to the terminal software
release if you are not going to migrate to a still supported version
( like 9.2.0.8 I think or ( eventually I guess ) 10.2.0.5 ? ).

Oracle publishes all the dates etc pretty far in advance for this area
so is there some recent change in policy and/or change in support
dates that you are referring to?
I'm referring to them tacking on a 10% surcharge for support if you
don't upgrade to 11g. That's new to me. I wonder how they would
tell? Calling up and asking was... what were they thinking?

Our app vendor has minimum versions of their stuff for 11.1 and 11.2,
it will be some amount of work for us to get to those. Actually, we
expected to be there by now, but until now it wasn't seen as a big
deal, virtualization and new mods and development projects were
adjudged more important. There was some talk of stabilizing on
10.2.0.5, there was some talk about dumping it all for new systems
without that vendor and/or Oracle, but now it looks like Itanium
systems are so cheap they'll just give me another one to develop the
upgrades and license appropriately.

10% of support is a relatively trivial amount among all this, but it
has perceptual effects far beyond the dollars. Oracle has really been
abusive for a long time, to the point of lawsuits.
This pissed _me_ off unnecessarily, not to mention decision makers,
and the timing was just atrocious (by coincidence).

@The Boss:

I'm a big Dilbert fan, I even have email from Scott Adams thanking me
for grist. Hadn't seen that User Friendly that I recall, very nice.

jg
--
@home.com is bogus.
http://uk.news.yahoo.com/16/20110217...t-6315470.html

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  #8  
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John Hurley
 
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Default Re: Where's Cartman when you need him. - 02-17-2011 , 05:33 PM



Joel:

# I'm referring to them tacking on a 10% surcharge for support if you
don't upgrade to 11g. *That's new to me. *I wonder how they would
tell? *Calling up and asking was... what were they thinking?

Where was that announced? I am not aware of anything like this
announcement ( yet anyhow ) ...

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  #9  
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joel garry
 
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Default Re: Where's Cartman when you need him. - 02-17-2011 , 07:13 PM



On Feb 17, 3:33*pm, John Hurley <hurleyjo... (AT) yahoo (DOT) com> wrote:
Quote:
Joel:

# I'm referring to them tacking on a 10% surcharge for support if you
don't upgrade to 11g. *That's new to me. *I wonder how they would
tell? *Calling up and asking was... what were they thinking?

Where was that announced? *I am not aware of anything like this
announcement ( yet anyhow ) ...
<sigh> John, I said it in the initial post. Oracle rep called me on
the phone and told me. Maybe someone on cdos was hoaxing me, I'd fall
for it easy enough.

jg
--
@home.com is bogus.
http://www.scribd.com/doc/48722262/H...Database-World

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  #10  
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Serge Rielau
 
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Default Re: Where's Cartman when you need him. - 02-18-2011 , 08:58 AM



On 2/16/2011 10:45 PM, Noons wrote:
Quote:
On Feb 17, 10:26 am, The Boss<nlt... (AT) baasbovenbaas (DOT) demon.nl> wrote:


It seems DB2 has a nice "Oracle Compatibility" feature...
d&r
Not the first time it gets mentioned around here and not by me.
I plead guilty on the feature itself and not guilty on mentioning it.

--
Serge Rielau
SQL Architect DB2 for LUW, IBM Toronto Lab
Blog: tinyurl.com/SQLTips4DB2
Wiki: tinyurl.com/Oracle2DB2Wiki
Twitter: srielau

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