I have a SR priority 2, ORA-07445. SR Number is 3-2695873331. They
haven't responded in five days. Look at this:


Update from Customer 10-Jan-2011 9:24:16 GMT-05:00 AM
MGOGALA (AT) YAHOO (DOT) COM
Sent
Update from Web/Portal
5 days since the SR is open, no response. I will start writing on the
Usenet. That may have a better effect. This is ridiculous.
Update from Customer 07-Jan-2011 9:02:45 GMT-05:00 AM
MGOGALA (AT) YAHOO (DOT) COM
Unscheduled
Update provided from Customer
This is really annoying. I have a severity 2 SR and nobody answers. Do I
really need to call in every time and yell to get somebody's attention?
Is this what is meant as "technical support" for which we are charged?
Will someone get back to me before Easter, unless I call the phone line
and start yelling at whoever picks up the phone?
Update from Customer 06-Jan-2011 8:31:56 GMT-05:00 AM
MGOGALA (AT) YAHOO (DOT) COM
Unscheduled
Update provided from Customer
Anybody there?
Update from Customer 05-Jan-2011 5:43:09 GMT-05:00 PM
MGOGALA (AT) YAHOO (DOT) COM
Sent
Update from Web/Portal
Was this assigned to anybody? Any news?
Notes 05-Jan-2011 12:51:09 GMT-05:00 PM Oracle Support
Done
Auto generated message by RDA FUP :RDA.RDA_oracle14.zip has been uploaded
to the ADR Repository.

This is the fine oracle support for which they're charging 22% of the
purchase price.

--
http://mgogala.byethost5.com

Mladen:

# I have a SR priority 2, ORA-07445. SR Number is 3-2695873331. They
haven't responded in five days. Look at this:

Ahhh the old priority 2 SR trick ... I believe 2 is known as
purgatory ...

Seriously maybe it depends on who you are as a customer but once
something is down for me in priority 2 you just know no work is going
to be done on it until you call and escalate and maybe re-categorize.

Some things just don't change eh?

On Jan 10, 11:08*am, John Hurley <hurleyjo... (AT) yahoo (DOT) com> wrote:
a trick to getting some attention - but not always - is send in 3
replies within 1 hr. This [SHOULD] automatically trigger the SR for
someone to look at it immediately.

At this point call your sales rep, support rep, support center and any
other phone numbers you may have that may be able to help. Take a
look at the following link to see if there is anything that may apply
to your situation - you probably already have, but it is worth
mentioning here - especially the mentioning of MOSC note: Software
bugs (i.e. Bug 4098853). See note 342443.1 on MOSC.

http://www.dba-oracle.com/t_ora_0744...ncountered.htm

On Jan 11, 3:04*am, onedbguru <onedbg... (AT) yahoo (DOT) com> wrote:
Although, of course, Mladen's original point is that, for the money we
pay for support, we should not have to jump through these hoops in the
first place!

-g

Mladen Gogala wrote,on my timestamp of 11/01/2011 1:28 AM:

Ouch.... I truly understand what you're going through.
Haven't had any probs with MOS of late but that's mostly because I avoid using
it like the plague!

Won't be able to do that for much longer,this year we're embarking on a 11r2
upgrade, ASM and all thrown in.

Just got a call from our supposed CSM - apparently he's been that for 12 months
and not once did he think it might be a good idea to call the dbas? -
complaining that I hadn't marked Oracle as a product I'd recommend in a recent
survey.
Apparently, if I pay bucketloads of moolah for a product and one of my dbas has
to spend 2 weeks to work through the Grid Agent install, a product that is
supposed to make his work easy, I should not complain?

I feel a few interesting times coming up...

On Jan 10, 7:04*pm, onedbguru <onedbg... (AT) yahoo (DOT) com> wrote:
You do realize that you look silly by linking to any of that guys
pages?

MOSC is the community on My Oracle Support, not the official support.
Once again, DKB slops up. This is the person you are linking to:
http://www.dba-oracle.com/images/redneck_mentor.jpg

His blog is funny though, if not safe for work or sensitive people.
Barack Obonga, indeed.

jg
--
@home.com is bogus.
http://www.cyberboxingzone.com/images/king_don.jpg

On Wed, 12 Jan 2011 00:47:46 +1100, Noons wrote:


Their response time is really awful. Fortunately, somebody has read this
and a competent analyst was assigned. I have to confess that this was the
intended result. I am sick and tired of calling them and abusing some
poor receptionist there. There is nothing like the limelight to elicit
reaction. Thanks for the support. This is why I love this forum.



--
http://mgogala.byethost5.com