This is a GREAT opportunity for someone with the following
qualifications who wants to move in to Web Analytics.

QUALIFICATIONS:
- Experience in business analysis for Fortune 1,000
- 5-7 years of proven analytical methodology - applying process to
new business issues without previous business insight
- 5-7 years of experience in using standard Business Intelligence OLAP
tools. Experience in large data warehouse environments (ERP, CRM) a
plus.
- BA or BS Quantitative coursework (mathematics, statistics, computer
science) a plus, but not necessarily required.
- Excellent communication skills and ability to interact with all
levels of end users and technical resources.
- Expert at Excel.
-Must be eligible to work in the USA without sponsorship


Full Description
Senior Analyst, QBG Support Website
Business Group: QuickBooks
Location: Tucson, AZ


We will relocate the right candidate!


For consideration, DO NOT E-MAIL OR REPLY! Please apply on-line at
http://www.intuit.apply2jobs.com/ind...External.showJ...



We are currently seeking a talented Sr. Analyst to work in our Tucson
office with the QuickBooks Support Website team. As Sr. Analyst you
will be a firm advocate for customers of the QuickBooks Support web
site, and the supporting Knowledgebase. Your mission will be to
research and report on the experience of users of these sites and turn
this research into actionable recommendations to accomplish business
objectives. You will act as the leader for implementing and managing
both traditional web analytics data and from Intuit's core ACSI
driven Customer Satisfaction and VOC data collection systems.


The ability to evangelize the importance of user-oriented sites and
data-driven decision-making will be critical. Creativity is key, as you

will need to devise new methods to improve site usability and
effectiveness and to measure that improvement.


RESPONSIBILITIES:
Web Visitor Behavior & Outcomes Data
- Create web support metrics and analytics dashboards with support
leaders; analyze and report holistically on a weekly basis. Educate
Intuit Business Units and support organizations on the value of site
metrics and usability
- Create, review and submit weekly, monthly metrics reports for web
Behavior and Outcomes. Include metrics definitions, and suggestions for

further analysis.
- Assist in automation efforts that needed for executive-level
reporting (Excel, extracts, SQL, etc).
- Learn to define and manage site data collection tags on all business
unit web sites; partner with development team to ensure optimal
implementation.


Web Visitor Experience Data
- Define and project manage web site surveys, partnering with Central
Analytics organization and other BU's. Use surveys to measure the
drivers of customer satisfaction, determine overall satisfaction, know
how to impact future satisfaction scores, and predict customers'
behavior.
- Analyze ACSI driven customer research and provide analysis and
recommendations to improve site performance. Report monthly to web team

leaders and support leaders, about Watchpoints and recommendations for
action. Review customer data weekly and coordinate with web team
members to create, and measure, ongoing site improvements.
- Participate and eventually coordinate user testing to define best
support solutions and improve customer satisfaction scores. Testing may

include online surveys, lab user testing, or multivariate / A-B testing

on the live sites. Work with central organization to define, execute
and analyze tests.


Best Practices Leadership
- Learn and apply industry technology and drive metrics tools with
current vendors for the benefit of Intuit.
- Develop best practice approaches for analyzing user behavior on the
web site(s); as well as general tracking set-up, and data
interpretation.
- Educate and advise internal groups on how to best leverage available
data and tools. Collaborate with corporate teams for ongoing learnings.



QUALIFICATIONS:
- Experience in business analysis for Fortune 1,000
- 5-7 years of proven analytical methodology - applying process to
new business issues without previous business insight
- 5-7 years of experience in using standard Business Intelligence OLAP
tools. Experience in large data warehouse environments (ERP, CRM) a
plus.
- BA or BS Quantitative coursework (mathematics, statistics, computer
science) a plus, but not necessarily required.
- Excellent communication skills and ability to interact with all
levels of end users and technical resources.
- Expert at Excel.
-Must be eligible to work in the USA without sponsorship


About Intuit:
Intuit Inc. is a leading provider of business and financial management
solutions for small- and mid-sized businesses, consumers and accounting

professionals. Its flagship products and services, including
QuickBooks®, Quicken® and TurboTax® software, simplify small
business management and payroll processing, personal finance, and tax
preparation and filing. ProSeries® and Lacerte® are Intuit's leading
tax preparation software suites for professional accountants.
We're far too modest to talk about all our accomplishments (However,
that hasn't prevented others from doing so.)
*Intuit took the top spot this year in Fortune magazine's 23rd annual
"America's Most Admired Companies," ranking first in computer
software companies.
*Fortune Magazine recognizes Inuit as one of the "100 Best Companies
to Work For."
*Inc. Magazine features Founder Scott Cook as one of the "25
Entrepreneurs We Love - because he learns, and teaches."
Founded in 1983, Intuit had annual revenue of more than $2.0 billion in

its fiscal year 2005. The company has nearly 7,000 employees, with
major offices in 13 states across the United States and offices in
Canada and the United Kingdom. More information can be found at
www.intuit.com.
In addition to annual salary and an individual performance bonus,
Intuit benefits include Medical, Vision, Dental, Flexible Spending
Accounts, Health Care Spending Account, Dependent Care Spending
Account, Disability, Life Insurance and AD&D (Accidental Death and
Dismemberment), Employee Stock Purchase Plan (ESPP), 401(k) Plan,
Parental Leave, Employee Assistance Program (EAP), Referral Programs,
Fitness Incentive, Tuition Assistance, Computer Loan Program, Home
Loans, Product Discounts, Corporate Giving, Employee Volunteer Program,

Employee Matching Program, Adoption Assistance, On-Site Cafeteria,
state of the art work out facilities and ATM as well as Commute
Alternatives Program.


For consideration, please apply on-line at
http://www.intuit.apply2jobs.com/ind...External.showJ...



If you do not have the required qualification for the above position,
but are interested in opportunities at Intuit, please see other
opportunities at www.intuit.com/WeGetIt