Hi, anyone who knows Cognos and can help?
I know nothing about Cognos but somehow I have to support this
product. My company has stopped the support contract (coz it is so
expensive) so I need your help. Here is my problem.

I have a report on the web site that my user is having problem,
however, i can't duplicate the isse. the report is running fine for
me.

What happen is my user having trouble to see the result. The report
seems running forever. The user clicked the "action", input the report
parameters, and hit "finish", the screen has "Your report is running"
forever. To me, the report only runs for 2 min and return the result
in spreedsheet. I monitored the Server (Server Administration -
Impromtu Web Reports) while she is running the report, it ran and
finished normally. What she told me was the report was working in her
old machine. She got a new machine and this was the first time she ran
the report and failed. Is there any set up required in order to see
the Cognos report?

This is urgent coz the user needs to generate reports for her
customers. Any thoughts/help is appericated.

Thanks,
Tara

It sounds like there is no problem on the IWR Server at all.

If the user is expecting the report as PDF or as Excel then they must
have an appropriate version of Adobe Acrobat Viewer (v5.0.5+) or Excel
(2000) installed on their desktop.

Another test you should perform is to login to Upfront on her
workstation as yourself. Attempt to reproduce the problem. If it works
on your own PC but fails on her PC then the problem is with the PC
-probably missing software, possibly different security settings in
Internet Explorer.


On 3 Sep 2004 11:54:03 -0700, tatawee (AT) hotmail (DOT) com (newbieTW) wrote:

I would also re-examine paying for support if you have a customer-critical
application that uses the software. There are less-expensive support
options...


"newbieTW" <tatawee (AT) hotmail (DOT) com> wrote