I have Office 2010 installed on an XP computer. If I attempt to go to
Help the machine goes into configuration mode then tells me it needs to
rebooot the computer to complete the update. Regardless if I select Yes
or No there is no help.

If I press Yes the computer reboots. When Access loads again it
immediately goes thru the configuration process again prompting the same
question...do I want to reboot?

If I answer No I get the message "There are no help topics available
that match your request."

Does anybody have a clue as to what I need to do to get help topics?
The little I've seen on the web regarding this topic have not helped.

This is not specific to Access, all Office programs do the same thing.

"Salad" <salad (AT) oilandvinegar (DOT) com> wrote


Definately sounds to me like something with the Office 2010 install.
I'm running XP Pro (SP3) here at work, and when they moved us from
Office 2003 to 2010 afaik they just launched the Office installer (in
this case, from a network share) and followed the defaults. All works as
expected here.

Hopefully someone w/ more knowledge picks this up. Have you tried
asking in any of the Office groups / forums?

--
Clif McIrvin

(clare reads his mail with moe, nomail feeds the bit bucket :-)

Clif McIrvin wrote:
is that re-installing didn't work...for them...so I didn't try. One guy
said to rename the folder Microsoft Help to someother name then using
the install CD and select Repair. I did that. The folder Microsoft
Help was created but no files were in it. It'd be nice if I could
tell/point Office to the help folder.

"Salad" <salad (AT) oilandvinegar (DOT) com> wrote


fwiw -- on my machine:

C:\Documents and Settings\All Users\Application Data\Microsoft Help - 73
objects
C:\Documents and Settings\Cliff\Local Settings\Application
Data\Microsoft Help - Empty

neither path found in a regedit search

C:\Program Files\Common Files\Microsoft Shared\Help - 19 objects

showed up several times in the registry search

--
Clif McIrvin

(clare reads his mail with moe, nomail feeds the bit bucket :-)

Clif McIrvin wrote:

Thanks. I have 36 items in the folder. Probably missing the important
ones; 10 HXNs, 3 LCKs, 23 Microsoft Help Attibute Definitions.

Same
Same
Had 20; 11 folders with numbers, 9 files.
experiencing.

I wish I could point to Help Files in the install disk and hit repair.

"Clif McIrvin" <clare.nomail (AT) gmail (DOT) com> wrote


Another thought - my user account is set up as a member of "Debugger
Users" ... I think I changed that long ago because they had created it
as a member of "Administrators". I'm fairly certain they did not use my
login when they installed Office 2010.

--
Clif McIrvin

(clare reads his mail with moe, nomail feeds the bit bucket :-)

Clif McIrvin wrote:

I'm sure it's not an account issue. Mine is a standalone machine and I
have full administer rights.

"Salad" <salad (AT) oilandvinegar (DOT) com> wrote


The first thing I did after the initial install was run Windows Update
(2 or 3 times, as I recall) until it found no more updates.

I'm afraid I'm out of ideas.

--
Clif McIrvin

(clare reads his mail with moe, nomail feeds the bit bucket :-)

Clif McIrvin wrote:

help files. I renamed any folders called "Microsoft Help" and ran
repair as suggested by some people and that didn't help. Others have
this problem as well but there's nothing at Microsoft's support site on
the web. Maybe I'll find somebody that has Office 2010 and see if I can
get their help files from the Microsoft Help folder and put in my empty
folder. It stays empty when I do repairs, etc. It simply creates the
folder. I would think MS would have have a fix for this since this has
been occuring since Office 2007 with other people. If there was a web
page at MS that I could get on-line help or to DL the help files that'd
be great.

?

You can download the dev reference here:

http://www.microsoft.com/downloads/e...displaylang=en

You need a help engine to use these files if you can't get office help to
work (don't know why you having this trouble).

Note that the help file for a2010 is really very good, but you MUST ALWAYS
choose the local developer reference BEFORE you type in anything into the
search box. And, don't use the web content, but us the local help file.



--
Albert D. Kallal (Access MVP)
Edmonton, Alberta Canada
Pleasenospam_kallal (AT) msn (DOT) com