Albert D. Kallal wrote:

I dl'd the Access file from the link you supplied. I copied the
unzipped file to c:\program files\office 2010\office 14\1033. I hit the
? mark button, it ran thru it's configuration, and told me there were no
help topics available.

The A2010 help file may be real good but I can't rate it. I will,
however, give it an A for wasting time; uninstalls, configurations that
fail, searching and writing for advice, etc.

This issue has been around since A2007. It probably has MS flummoxed as
they certainly don't have a solution.

The only thing I can think of, at this point, is that I have multiple
versions of Access. I installed it to the folder Microsoft Access 2010.
This may confuse Office as MS may have hardcoded the paths. I'm going
to uninstall Office one more time and let it use the default directory,
not a folder I specify.

It seems weird that you have to tell MS's installation process to leave
prior versions alone. It's quite willing, from what I can see, to wipe
out prior versions since that is the default setting.

Hopefully this will be my last uninstall/re-install of Office 2010.
I've spend too much time trying to make an MS product work. If it fails,
I guess I'll have to find some other alternative. It'd be nice if MS
put their help files on the web for those that can't get to their help
file any other way. Or a way to start up help from Explorer.

Salad <salad (AT) oilandvinegar (DOT) com> wrote in
news:H9GdnbjAbYwPaqXQnZ2dnUVZ_uydnZ2d (AT) earthlink (DOT) com:

Sounds like you may have something wrong with the HTML Help engine,
then.

Your experience is very different than anything I've seen.

I have A2010 installed on a machine with A97 and A2003 and have had
no problems with its help file. It's Win7, but I don't think that
makes a difference. And I've got A97, A2000, A2003 and A2007 on the
WinXP box on which I'm typing this and have had no help file
problems with any of them (other than the deficiencies in the A2000
help files, of course).

No, that is not the case. It has not been the case as long as I've
used Office, going back to version 4.x, i.e., in the 1993-94 era.

It shouldn't be an issue to install in %Programs%\Microsoft Office\,
since each version of Access starting with 2000 uses its own
version-specific folders under that top-level MSO folder.

That has always been an annoyance to me, too. But it makes sense
given that surely the vast majority of people running the installer
are upgrading, not installing alongside an existing Office
installation. It's because we are developers that we need to do
that, and we are very small minority among users of Office.

I think you have something hosed with your Windows installation. It
seesm likely to me that there's something hosed in your system
registry that's causing things to go wrong. To fix it, I would
suggest uninstalling all versions of Office, running the Office
Eraser programs for all the versions that you have had installed,
and then re-installing (the order of re-install doesn't matter).

If that doesn't fix it, then you have bigger problems than are going
to be fixed by that, and I'd run a Windows re-install to repair the
Windows installation. If you're going to uninstall all your Office
versions and run the erasers, it might make sense to do the Windows
repair while you're at it, rather than then having to do it
afterwards if the Office cleanup doesn't fix the problem.

--
David W. Fenton http://www.dfenton.com/
contact via website only http://www.dfenton.com/DFA/

David-W-Fenton wrote:

is, my machine. I wish I could uninstall and what not. I recently
moved and my stuff is in storage a cpl of thousand miles away. When I
get reunited with my stuff I'll consider that step.

You wrote
I am not sure what you mean by HTML help engine. Is that in reference
to the program CLView?

Salad <salad (AT) oilandvinegar (DOT) com> wrote in
news:uvqdnXNiz_XJ66fQnZ2dnUVZ_uidnZ2d (AT) earthlink (DOT) com:

I was assuming the help files that were installed are dependent on
the HTML Help engine for rendering. Are they CHM files?

--
David W. Fenton http://www.dfenton.com/
contact via website only http://www.dfenton.com/DFA/

David-W-Fenton wrote:
is. I can look it up on the internet for the meaning but overall Help
is simply something I've clicked on in the past and it works. Haven't
paid much attention on how it works.

Salad <salad (AT) oilandvinegar (DOT) com> wrote in
news:mvGdnTBiC5hhw6bQnZ2dnUVZ_sOdnZ2d (AT) earthlink (DOT) com:

Well, there are two potential problems:

1. files are not getting installed

2. the files are copied to your hard drive but the necessary
components and connections necessary for them to work with Access
are failing for some reason.

If it's #2, you might still be able to view the help files manually.
For instance, when I look for the help files for Access 2007, I find
them in the Office12\1033 folder. They are CHM files, and I can
doubleclick them and browse them without having to open Access.

My suggestion is to see if you can do the same with your A2010
installation.

--
David W. Fenton http://www.dfenton.com/
contact via website only http://www.dfenton.com/DFA/

David-W-Fenton wrote:

A very good possibility. In the folder Microsoft Help I had 36 files
but another responder to this thread have 70+.
Another possibility.

m to work with Access
I wish I knew how regarding 2010. There are no CHM files. There are
HXK and HXC files, something to do with help. I'm not sure if you can
access help files externally from the Office program.

On Sat, 22 Jan 2011 00:16:52 -0600, Salad <salad (AT) oilandvinegar (DOT) com>
wrote:

Next time you get a chance make ISOs of all your software CDs and DVDs
and place on an external hard drive.

Tony
--
Tony Toews, Microsoft Access MVP
Tony's Main MS Access pages - http://www.granite.ab.ca/accsmstr.htm
Tony's Microsoft Access Blog - http://msmvps.com/blogs/access/
For a convenient utility to keep your users FEs and other files
updated see http://www.autofeupdater.com/

Tony Toews wrote:

Got that right.