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Access 2010 Help Files fix (I think)

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Clif McIrvin
 
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Default Re: Access 2010 Help Files fix (I think) - 02-11-2011 , 10:43 AM






"Marshall Barton" <marshbarton (AT) wowway (DOT) com> wrote

Quote:
Clif McIrvin wrote:

"Marshall Barton" wrote
David-W-Fenton wrote:

I also don't get why they think online help should be the default.
I'd think they'd want to minimize hits on their websites to only
what is necessary!


I don't understand why online help is so poor. Using the
shipped offline help as a base should have made it no worse,
and publishing missing and improved topics to the online
help should have made it better. I would have expected that
to be the case until they figure out how to issue updates to
the offline help. I am baffled that something somewhere
seems to have taken a left turn instead of following what
seems like a simple strategy to me. Maybe it's just another
case of taking the easy first step of making online help the
default and then forgetting to do the rest of the job??


My theory is that they believe that help (read: documentation) is
unnecessary. Who reads documentation, anyway? Today's users just turn
it
on and start using it... why would anyone actually want to know how
things work? <lop-sided grin


That may be the case in some quarters, but I know the tech
writers responsible for the Help files take it very
seriously. OTOH, while tech writers are not powerless
within their respective product area, they do not get to wag
the dog that includes budgets and inter area priorities.


That's nice to hear..
--
Clif McIrvin

(clare reads his mail with moe, nomail feeds the bit bucket :-)

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