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#11
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Clif McIrvin wrote: "Marshall Barton" wrote David-W-Fenton wrote: I also don't get why they think online help should be the default. I'd think they'd want to minimize hits on their websites to only what is necessary! I don't understand why online help is so poor. Using the shipped offline help as a base should have made it no worse, and publishing missing and improved topics to the online help should have made it better. I would have expected that to be the case until they figure out how to issue updates to the offline help. I am baffled that something somewhere seems to have taken a left turn instead of following what seems like a simple strategy to me. Maybe it's just another case of taking the easy first step of making online help the default and then forgetting to do the rest of the job?? My theory is that they believe that help (read: documentation) is unnecessary. Who reads documentation, anyway? Today's users just turn it on and start using it... why would anyone actually want to know how things work? <lop-sided grin That may be the case in some quarters, but I know the tech writers responsible for the Help files take it very seriously. OTOH, while tech writers are not powerless within their respective product area, they do not get to wag the dog that includes budgets and inter area priorities. |
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