This is crazy kind of tech support when the main problem itself is their
software. I paid for the license, i should not be paying for a problem that
is related to their software.

Albert

Albert <anyone (AT) js (DOT) com> wrote:


Wait.

I guess I missed the part where we re-designated this group
comp.databases.filemaker.complaints.

If you have a question, ask it. If you have a *substantive* comment or
issue which someone might have a hope in hell of helping you resolve,
bring it up.

Otherwise, this ain't no Wailing Wall. Get over it. Get a different
tool. If your boss won't let you, get a different boss.

Filemaker has its faults. FMI and their policies are not perfect. Name a
software company or a software that *IS*.

Nonetheless, many of us manage to struggle along, satisfying our clients
and supporting our families in a fine manner. It ain't the tool, it's
your attitude that's the bummer. Dude.

Lynn Allen
--
Allen & Allen Semiotics www.semiotics.com
FSA Associate Filemaker Design & Consulting

First of all this is a group where i can write what i think about their
support and you as well, i am just pointing something that i think its not
right in my "OPINION". Its not about getting the right tool, when i decided
to buy a substantial amount of licenses i would think it would not be fair
to pay 45$ to ask a little question. And for your information i don't have
an attitude problem, it is you that took my comments the wrong way "TALK
ABOUT ATTITUDE"

Albert

"Lynn allen" <lynn (AT) NOT-semiotics (DOT) com> wrote

In article <d9pvb9$fuv$1 (AT) utornnr1pp (DOT) grouptelecom.net>, anyone (AT) js (DOT) com
says...
I don't see anything by you in my newsreader, hmmm...
I don't see anything by you in google for this ng, hmmm...

Maybe you got under Lynn's skin because the very first thing you ever
posted here was some whining about having to pay for support. What *was*
your question again anyways... I seem to have missed it? Maybe we could
save you that $45.00 if you just asked us...

....

Now *this* is uncanny.
This wouldn't be you would it?
The headers seem to indicate that it was.

--------------------------------------------------------
PLEASE HELPPP URGENT..

Could someone help me please, my database is corrupt.

Database repair is not working all i get is nine bars in the progress
meter and stays there for a long time.

Albert
--------------------------------------------------------

This of course, as you are hopefully aware, was recently posted to:
comp.databases.ms-access.

Perhaps you are lost?

And for your information, you appear to be making an ass of yourself,
and what's more you appear to be doing it in the wrong newsgroup.

I think Lynn's point was why don't you tell us what problem you are
having, what you think is a bug, what you were presenting to FileMaker,
Inc. that they were charging you for. Instead of just complaining,
please explain why you feel the way you do.

Albert wrote:
--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Howard Schlossberg (818) 883-2846
FM Pro Solutions Los Angeles, California

FileMaker 7 Certified Developer
Associate Member, FileMaker Solutions Alliance

Howard Schlossberg <howard (AT) antispahm (DOT) fmprosolutions.com> wrote:

I suspect I also got "Albert" confused with "Adrian" who has been doing
a lot of FM-sucks-whining lately.

I probably wouldn't have gotten so touchy if I'd realized this was
Albert's first whine. Perhaps we can break out the cheese.

Because when you buy FM, you *do* get free tech support related to
installation. And a card good for one incident thereafter, I believe. (I
don't get many seats of FM myself, dealing mostly with Volume Licenses
for my clients).

Lynn Allen
--
Allen & Allen Semiotics www.semiotics.com
FSA Associate Filemaker Design & Consulting

Don't ya think this was harsh on Albert - it was just an observation. Not
too unreasonable either. Not necessarily anti-filemaker either!!! Tech
support is possibly not the correct name for the service they provide.

Anway - Albert - if you are reading this - the group do provide lots of good
advice - you are a welcome part of the group. If anyone can help you with
your problem/s I'm sure they will.

Robert


"Albert" <anyone (AT) js (DOT) com> wrote

Thank you. I feel much better and i appologize if i did hit some peoples
nerves on this group.

Albert

"rjackson" <post (AT) rjackson (DOT) plus.com> wrote

in article d9rgbe$ofb$1 (AT) utornnr1pp (DOT) grouptelecom.net, Albert at anyone (AT) js (DOT) com
wrote on 6/28/05 5:35 AM:

Hi Albert,

This is a great group to bounce questions off of. But bashing FM doesn't
accomplish anything here, because noone here works for FMI. If they do, they
don't admit it anyway. :-)

The List is a greate way to share ideas, seek help, and to learn.

My initial response to your first post, was going to be something like "now
that you got that off of your chest, do you feel better". I also was going
to ask if there was a question, but others already did that. However, you
haven't responded with a question, so if you have one, ask away.

Personally, I have only used Tech support once, I have found these lists
that are decated to FileMaker for more informative than what you can receive
by paying for it.

Finally, List ediquate calls for you to label a Rant as such, bu including
it in your Subject such as [Rant] Fee base tech support

Looking forward to finding out what the question was that had you so upset
in the first place.

Lee