Mornin, group. Long-time usenet lurker, 1st time poster to this group.

If I am in the wrong ballpark, please point me in the right direction
:-)

I work in a call center and what we are looking for is something very
simple (I was thinking MS Access?) where the user at the workstation
would, to track their call, click on an appropriately labeled radio
button (ie: call transer, reservation, price quote, etc). Then they
would submit and each time they did that the info would be exported to
a shared network database organized by rep name, date/time.

I actually was toying w/ Access here at home (office 2k3), and I'd
like to try my hand at it myself. Know a fair bit about computers, but
little about database creation/management in general or Access in
particular.

Can anyone get me started? I wasn't even sure what combo of search
terms to use on Google, what I should be trying to look up on
Microsoft.com...etc...

If this might be too big of an undertaking for a novice, are there any
3rd party software recommendations?

Thank you.
Scott