Mornin, group. Long-time usenet lurker, 1st time poster to this group.

If I am in the wrong ballpark, please point me in the right direction
:-)

I work in a call center and what we are looking for is something very
simple (I was thinking MS Access?) where the user at the workstation
would, to track their call, click on an appropriately labeled radio
button (ie: call transer, reservation, price quote, etc). Then they
would submit and each time they did that the info would be exported to
a shared network database organized by rep name, date/time.

I actually was toying w/ Access here at home (office 2k3), and I'd
like to try my hand at it myself. Know a fair bit about computers, but
little about database creation/management in general or Access in
particular.

Can anyone get me started? I wasn't even sure what combo of search
terms to use on Google, what I should be trying to look up on
Microsoft.com...etc...

If this might be too big of an undertaking for a novice, are there any
3rd party software recommendations?

Thank you.
Scott

Scott:

Access is seductive. It shows you all the great things you can do
with little effort. And then when you try to do soemthing real,
reality raises its ungly head.

If you have never written any code you will get about 2/3 of the way
through and then get stuck. I don't think this will require real deep
code, but it will require some.

If you are interested in learning VBA there are a ton of books out
there.

If not, I hope someone knows of an off the shelf app.

Good Luck
Ira Solomon


On Sat, 23 Apr 2005 01:58:52 -0400, kcmagg (AT) NOSPAMcomcast (DOT) net wrote:

Hi Ira,

Yeah, I am getting the impression that this ain't no job for a
beginner! I actually got a reply from someone who designs databases
for a living, and am forwarding his proposal to my boss, so we shall
see.

Thanks for replying!

Scott



On Sun, 24 Apr 2005 16:10:12 -0400, Ira Solomon
<isolomon (AT) solomonltd (DOT) com> wrote:

Scott:
If you don't like his proposal, I might make one.
Let me know.
I've been writing code for 35+ years and Access for over 10

Ira

On Mon, 25 Apr 2005 17:33:45 -0400, kcmagg (AT) NOSPAMcomcast (DOT) net wrote: